Trouble tickets and operations tasks

Keep care, NOC, and field tasks accountable.

Prime Ticket organizes operational work with ownership, priority, state, due dates, customer context, and configurable ticket types.

Current Package: Ticketsystem
Watch walkthrough Technical docs
  1. 01CreateOpen a ticket for a modem, contract, or network element and select its type.
  2. 02AssignSet priority, due date, state, and one or more responsible users.
  3. 03ResolveFilter and track open work, then review ticket counts and handling time by type.

Core functionality

Keep care, NOC, and field tasks accountable.

01

Ticket control

  • Create, view, edit, and delete tickets
  • Configurable ticket types
  • Priority, state, and due date
02

Operational context

  • Links to modems, contracts, or network elements
  • Assignment to one or multiple users
  • Open-ticket filters and reminders
03

Review and handoff

  • KPI analysis by ticket type and state
  • Handling-time visibility
  • Printable ticket summary

Source: Based on the current Prime Ticket Confluence page; some detailed feature documentation retains legacy formatting. Technical docs

Product media

See Prime Ticket in action.

The walkthrough only loads from YouTube once you press play; the screenshot is stored locally with the site.

Ticket system walkthrough How operators structure and work the ticket queue.
Prime Ticket table listing tickets with their state
Ticket listTickets with type, state, and assignment. Archive capture from 2021.

Connected stack

Prime Workforce

Adds field dispatch and supervisor oversight.

Prime CRM

Provides the customer of record.

Prime Detect

Can create tickets for detected impairments.

Structure your operational queue

Define ticket types, responsibilities, priorities, and due-date rules for your teams.

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