Customer and contact system of record

Keep one trusted subscriber record.

Manage individuals and organizations with their contact and address data, then create service contracts for provisioning and billing.

Current in the August 2026 A–Z catalog. Package: Crm
Core functionality Technical docs
  1. 01FindLocate the customer record used by care, sales, and operations.
  2. 02MaintainKeep customer, contact, and address details correct in one place.
  3. 03ActivateCreate a pre-filled service contract that connects the customer to provisioning and billing.

Core functionality

Keep one trusted subscriber record.

01

Customer records

  • Individuals and organizations
  • Contact details
  • Address data
02

Service contracts

  • Create contracts from the customer
  • Pre-filled customer details
  • Shared customer and contract IDs
03

Operator context

  • One record for care, sales, and operations
  • FTTH, DOCSIS/cable, DSL, and WiFi operators
  • Technology- and vendor-agnostic

Source: Canonical source: Confluence page 299434037, current in August 2026. Technical docs

Connected stack

Prime Billing

Uses contracts, tariffs, and customer context for invoicing.

Prime Customer Care App

Adds communication history and guided customer interactions.

Prime Customer Self-Service Portal

Provides self-care for the customer of record.

Establish your customer record.

Map customer data, addresses, and contract creation to Prime CRM.

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