Access-network device analysis

Diagnose RF and session quality down to the device.

Prime Monitoring surveys SNMP- and TR-069-capable modems, MTAs, CPEs, and network gateways and presents real-time access-network analysis for NOC and support.

Current catalog entry Package: ProvMon
Watch walkthrough Technical docs
  1. 01OpenSelect a provisioned modem, MTA, CPE, or network gateway that needs investigation.
  2. 02AnalyseReview real-time RF channels, sessions, critical values, and supported DOCSIS detail.
  3. 03ActUse history and diagnostic tools, then raise a ticket or dispatch field work when needed.

Core functionality

Diagnose RF and session quality down to the device.

01

Modem analysis

  • Real-time channel power and MER
  • Frequencies and critical-value highlighting
  • DOCSIS 3.1 OFDM detail
02

Advanced cable diagnostics

  • Full-band capture on supported gear
  • Pre-equalization analysis
  • DHCP flapping detection
03

Gateway and history views

  • Real-time SNMP views for NetGw devices
  • CMTS and OLT-style gateway analysis
  • Grafana history by device configfile
04

Operator tools

  • Ping and flood-ping
  • Optional Arris iperf
  • IP search
05

Supported device scope

  • SNMP-capable devices
  • TR-069-capable devices
  • Modems, MTAs, CPEs, and network gateways

Source: Based on the current Prime Monitoring hub. Plant-wide impairment detection belongs to Prime Detect; optional core-network monitoring is a separate companion. Technical docs

Product media

See device-level diagnosis in action.

Watch the published DOCSIS monitoring walkthrough and browse the archive screenshot. YouTube is only loaded after you press play.

DOCSIS monitoring walkthrough Real-time channel values, advanced cable diagnostics, and history graphs. Published on 26 May 2025, 7:25 minutes.
Modem analysis with system and firmware values, colour-coded downstream and upstream channel tables, and DOCSIS overview, power, and SNR history graphs
Modem analysis and historyReal-time values, channel tables with critical-value highlighting, and DOCSIS history graphs. Archive capture from 2021.

Connected stack

Prime Detect

Adds plant-wide impairment detection, topography, and the trouble board.

OS Provisioning

Provides the devices and access-network plant being monitored.

Prime Ticket

Turns diagnosed issues into tracked work items.

Shorten device-level diagnosis.

Review your access technologies, supported devices, and escalation path with the Monitoring workflow.

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