Self-service and self-care for existing customers

Give customers direct access to self-care.

Customers log in to view billing information, run speed tests, update details, request support, and upgrade services.

Current in the August 2026 A–Z catalog. Package: Ccc
Watch walkthrough Technical docs
  1. 01Sign inExisting customers authenticate in the customer-facing portal.
  2. 02ReviewCustomers view invoices and CDRs or run a speed test.
  3. 03ActCustomers update details, raise support tickets, or upgrade Internet, VoIP, and TV.

Core functionality

Give customers direct access to self-care.

01

Billing access

  • View invoices
  • View CDRs
  • Download billing documents
02

Account self-care

  • Change payment details
  • Change address details
  • Run speed tests
03

Service requests

  • Raise support tickets
  • Upgrade Internet
  • Upgrade VoIP and TV

Source: Canonical source: Confluence page 8520461, current in August 2026. CCC is the package name and Customer Control is the legacy name. Technical docs

Product media

See the Prime Customer Self-Service Portal in action.

Play the walkthrough without loading YouTube until you choose to watch.

Customer portal walkthrough A walkthrough of the customer portal for FTTH and cable network operators.

Connected stack

Prime Billing

Supplies invoices and CDRs displayed by the portal.

Prime CRM

Provides the customer-of-record context.

Prime Customer Care App

Lets agents assist customer self-care journeys.

Open self-care to your customers.

Define which billing, account, support, and upgrade journeys belong in your portal.

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